Returns Policy

• We want you to be entirely satisfied with every purchase made from Polaroid-eyewearstore.com
• We aim to offer you excellent quality, value and service at all times.  If you are not happy with a purchase – for any reason - we will refund or exchange the item.
• All we ask is that your sunglasses come back to us within 30 days, in a fully re-saleable condition, with no damage and in their original undamaged packaging.
• If we decide that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.

Refunds for damaged or faulty sunglasses and warranty claims

Every pair of Polaroid sunglasses comes with a 1 year manufacturer’s warranty. This covers faulty design, manufacture and materials but excludes faults or damage caused by wear and tear, accident, neglect or misuse.
If you are returning sunglasses to us because they were delivered to you damaged or faulty, the manufacturer’s warranty will apply and you will receive a full refund.
If your goods or packaging arrive damaged, please make sure you notify the delivery company when you sign for receipt of the goods. Unless this is done, transit damage cannot be claimed.
Your legal rights remain unaffected under the Distance Selling Regulations, the Sale of Goods Act or under any other legislation. This guarantee does not affect your statutory rights or any claim you may legitimately have under the terms of the manufacturer’s warranty.

Wear and tear, accident, neglect or misuse

No manufacturer’s warranty will cover you for wear and tear or accidents and ours is no different. But you can’t get much tougher or safer than Polaroid lenses. We bond two shatter-resistant cushioning layers inside each lens. We apply a tough scratchproof sealant layer on the inside and outside of each lens. The lenses go through scratch-tests involving steel wool, falling sand and pencil points. You can be sure that they are designed to withstand the rough-and-tumble of life and still look good.

How to send your returns to us

1. <!--[if !supportLists]-->Please email info.usa@polaroideyewear.com to obtain a Return Authorization number.  The Return Authorization number is required for all returns and exchanges.
2. <!--[if !supportLists]-->Please package the Return product at your expense in its original, undamaged condition in the original box with all materials and inserts. This will help protect the sunglasses from scratches, breakage or damage and ensure the glasses get back to us in a re-saleable condition. It also enables us to process your refund as quickly as possible.
3. <!--[if !supportLists]--><!--[endif]-->Please write the Return Authorization number on the outside of the package in bold letters. A copy of the original packing slip must accompany the Return together with a brief explanation as to why the product is being returned.
4. <!--[if !supportLists]-->Use any delivery method you choose to send them back to us at:
   
   Polaroid Eyewear
   QC Department
   StyleMark, Inc
   2 Sunshine Blvd
   Ormond Beach, FL  32174
   
   For your protection, we recommend that you use a recorded method of delivery as proof of postage. We do not have the facilities to accept returns delivered in person. During postal strikes or similar situations, we will automatically extend our 30 day deadline.
   We are unable to provide refunds for items you dispatch but which are not received by us or for items which are returned without any means for us to identify who sent the items. If a returned item is lost in transit, you will need to make a claim against the carrier.
5. <!--[if !supportLists]-->We will email you when we have processed your returned items; there is no need to telephone or to email us.
6. <!--[if !supportLists]--> <!--[endif]-->All refunds will be credited to the same card used to make the original purchase. It this card has expired, been lost or stolen we will offer a credit note.

Shipping

We can ship to virtually any address in the United States. Note that we do not ship to PO Boxes.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.